Terms of Service
Last updated: October 2026
1. Acceptance of Terms
By signing up for or using EduiQo ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including administrators and staff of institutions using EduiQo.
2. The Service
EduiQo provides cloud-based institution management software including attendance tracking, fee management, academic records, HR/payroll, communications, and website builder tools. We reserve the right to modify, suspend or discontinue any part of the Service at any time with reasonable notice.
3. Free Trial
New accounts receive a 30-day free trial with full access to the platform. No credit card is required to start a trial. At the end of the trial, you must select a paid plan to continue using the Service. Trial data is retained for 30 days after trial expiry before deletion.
4. Subscriptions and Payment
Paid plans are billed monthly or annually as selected. Payments are processed via Razorpay. All fees are in Indian Rupees (INR) and are exclusive of GST (18% GST will be added at checkout). Subscriptions auto-renew unless cancelled before the renewal date.
5. Cancellation and Refunds
[DRAFT — REQUIRES LAWYER REVIEW] You may cancel your subscription at any time. Access continues until the end of the current billing period. Monthly subscriptions are non-refundable once the billing period has started. For disputes or exceptional circumstances, please contact us at info@eduiqo.com and we will review on a case-by-case basis.
5. Your Data
You own all data you enter into EduiQo. We process it on your behalf. You are responsible for ensuring the accuracy of data entered, and for obtaining appropriate consents from students, parents and staff whose data is entered into the platform.
6. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose, (b) attempt to gain unauthorised access to other tenants' data, (c) upload malicious code or content, (d) resell or sublicense the Service without written permission.
7. Uptime and Support
We target 99.5% monthly uptime for the core platform. Support is provided via email and WhatsApp during business hours (Mon–Sat, 10am–6pm IST). Enterprise plans include uptime guarantees — please contact us at info@eduiqo.com for Enterprise SLA details.
8. Limitation of Liability
To the maximum extent permitted by law, EduiQo's total liability for any claim arising from these Terms shall not exceed the fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
9. Termination
Either party may terminate the subscription at any time. Upon termination, your access to the Service will cease. We will provide an export of your data upon request within 30 days of termination.
10. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Muzaffarpur, Bihar (or such other jurisdiction as may be confirmed by our legal team). [PENDING LAWYER REVIEW]
11. Contact
For questions about these Terms, contact us at info@eduiqo.com.